INSIGHTS
Why your organisational chart is so much more important than you think
Generally speaking, the organisational chart of a business has traditionally been more symbolic than anything else. Usually glimpsed in the pages of an annual report or mounted on a wall in the office, corporations have displayed the structure of their company in a...
The Magic of Measures (and KPIs)
Let’s start with a quick clarification. Measures and KPIs are basically the same thing. We know it can be easy to get swayed by the attractiveness of phrases like ‘key performance indicators’ (aka KPIs), but the growth in popularity of this term hasn’t aligned with...
Understanding the Value of Service Level Agreements
Operating a business smoothly is vital to its success. In such a competitive market place, no matter which industry you work in, it is more important than ever that your brand not only projects an image of efficiency, but that it runs efficiently as well. All...
IT and Automation: One size definitely does not fit all
In a world now almost completely saturated with technology, companies are finding themselves more and more reliant on IT to function at the highest levels. When it comes to efficiency and performance, automation and computer programs can help us work faster, smarter...