Management Consultancy in a Common Language
30 years of building better businesses across the UK & MIDDLE EAST
Making your vision a reality
CREATING THE BEST BUSINESS ENVIRONMENT POSSIBLE FOR YOU.
We are not your typical management consultants; we work in a common language. What does this mean? Our associates and consultants believe that there is not always a need to use jargon, elaborate models, or confusing metrics to overwhelm our clients. We prioritise working with you and your unique business needs. This may require the use of models or certain frameworks, but we never use tools or technology that do not directly help your business. We’re not here to be flashy, we are here to help you, every step of the journey. By working as your partners, we provide specific strategies to overcome current pain points and anticipate any future pains. Through supporting your people and processes, we prioritise real-life, actionable, and sustainable change.
OUR SPECIALISATION
We’re proud of the expertise that we have developed over the years
Case 1: I have to write new procedures, but I have no idea where to start!
Case 2: I have to draft job descriptions but how can I find out what workers actually do?
Case 3: I have to manage a multi-cultural project remotely, how do I do it?
Case 4: How do I Avoid cultural mistake & OFfend someone?
Case 5: How can I motivate my employees to become more involved?
Case 6: I know that I need to make more efficiencies and find smarter ways of working, but where do I start?
Case 6: I make changes and introduce new ideas, but my staff never embrace them, whatt am I doing wrong?
OUR WORK
WE ARE DIFFERENT
- Extensive local and regional experience
- In-depth knowledge of the region’s market trends
- Experience with regulatory authority policies and procedures
- Predefined meeting management and structure
- Encouragement of ownership by key personnel
- Partnership with key stakeholders
- Facilitation of open forum sessions
REAL CLIENTS, REAL RESULTS
hear from our clients
Accelerate Evolution
Andy Bradbury, Managing Director
Highly recommended for organizations that seek to improve their Business Processes, Increase Efficiency, Increase Productivity and re-engineer any outdated processes, which will result in reduced operating expenses. Well done Helena and Identify Action Team for such a relevant and compelling approach to processes.
EER Business Services
Aideen Hopkins, Head of Business Operations
For any business, process mapping can be very challenging. Helena was very hands-on and took us through a process mapping exercise … I gained a lot of value and insights as well as actionable takeaways. I would highly recommend this to anyone looking to implement or improve processes and ultimately, their business.
Robert Hardaway, General Manager
Smith International Gulf Services LLC
I came unsure as to exactly what benefits it might have on my organization. After 3 hours of presentation work and hands-on demonstrations, I was astonished as to how evident it was our company was a long way off in our understanding of how proper process management should be designed and implemented.
GAC
Damien O'Donoghue Corporate Academy General Manager
GAC Corporate Academy (GCA) has engaged Helena as a facilitator for our Customer Relationship Management workshops for many years. Helena’s extensive experience in customer service, sales and operations make her a highly credible facilitator, who is skillful in sharing valuable insight and experiences across a diverse range of industries and business sectors.
Sumo Sushi & Bento
Julianne Holt Kailihiwa Global Operations Manager
Identify Action has been able to embrace our business and provide invaluable critical observation, motivation and efficiency momentum that we haven’t been able to achieve in over 10 years of our existing operation. Initially, we had started with Identify Action with the basic idea of seeing how we can improve our customer delivery & dining experiences; we are now in the process to take hundreds of processes steps, procedures and customer touchpoints and align them to our corporate vision & strategy.