Our Specialisation
Cafés & RESTAURANTS
The creativity that goes into coming up with a concept, designing a location and the evolution and constant refreshing of the menu to maintain the uniqueness of the outlet is a challenge but maintaining and growing these concepts can be even more challenging.
Capturing the vision, the look, and the feel of your outlet is crucial- it is what makes you unique. Translating this into an easy-to-follow manual covering all aspects of the business from operations, human resources and overall management of the business is one of Identify Actions unique strengths. We capitalise on years of industry experience to engage your teams towards realising your vision.
We enjoy an ongoing relationship with many of our clients working with their teams, we can provide impartial advice and encouragement whilst assisting in problem-solving. We help provide a supportive relationship without pre-conceived judgements and offer an external perspective outside of day-to-day operations, creating a safe place to discuss and develop ideas.
Sumo Sushi & Bento
Julianne Holt Kailihiwa Global Operations Manager
Identify Action has been able to embrace our business and provide invaluable critical observation, motivation and efficiency momentum that we haven’t been able to achieve in over 10 years of our existing operation. Initially, we had started with Identify Action with the basic idea of seeing how we can improve our customer delivery & dining experiences; we are now in the process to take hundreds of processes steps, procedures and customer touchpoints and align them to our corporate vision & strategy.
LOGISTICS
Having been involved in the transportation and the logistics industry in the region since the mid 90’s, we have been part of the regions evolution from a manual paper centric operation to the now streamlined automated systems we see in the courier, transportation, freight and warehousing operations.
Being part of this growth and development together with our hands on operational experience enables us to work with your teams to identify opportunities to streamline your logistics operations. Our experience covers working with some of the pioneers of transportation, 3PL and 4PL in the region as well as a number of the major distributors inhouse operations
With our experience we can provide your business with improved supply chain solutions, mapping out potential IT developments and enablers as well as working on the ground with your operations team helping to ensure a successful role out and stabilisation.
Our approach is adaptable to suit any business that import, export or store products as well as assisting the larger logistics companies and developments into how to move products around seamlessly.
Global Leadership
With a wealth of global leadership understanding and practice gained through senior military officer and commercial experience, we understand what is required to lead effectively across a global workforce. To complement this international experience, our consultants are academic practitioners meaning that they have the practical expertise underpinned by academic rigour at the doctoral level. This blend of practice and academic rigour ensures that any research, needs analysis, or consultation, is not only conducted at the highest academic level but is also practical, appropriate, and suitable for you.
At IDA, we approach all solutions from a process and people perspective. Your processes can’t work without your people, and your people won’t work if there are no processes in place. Processes are universal; an efficient process is equally efficient in India as it is in America. However, people are entirely different and have to be managed and lead differently. At IDA, we not only understand that, but we are incredibly practised at leading international teams across the globe. We will understand your people and ensure that the processes and the people are aligned and work well together.